Don't lose your past.
Archive Snapchat Memories the right way.

It is 100% safe. DateBack processes everything locally on your Mac — your photos are never uploaded, tracked, or seen by anyone but you. (An internet connection is only needed to activate and periodically validate your license key.)

Apple Silicon Macs only (M1, M2, M3, M4). Intel Macs and Windows are not currently supported. Future versions may expand compatibility.

Yes! We specifically built Cloud Mode for this. Unlike other tools that crash trying to unzip everything at once, DateBack streams one file at a time. It handles massive libraries effortlessly.

Cloud Mode processes your memories in batches of 500 and automatically delivers each batch to a cloud folder you choose — iCloud Drive, Google Drive, OneDrive, Dropbox, or Box. DateBack copies files into your synced folder; your cloud provider's app handles the upload to the cloud. After each batch completes, the app pauses so you can continue to the next batch or stop for now. The Open Output Folder button in Cloud Mode opens your cloud destination folder directly.

DateBack walks you through five steps: (1) select your downloaded Snapchat ZIP — drag-and-drop, browse, or use the auto-find button; (2) choose where memories will be stored; (3) review the storage check; (4) pick Computer or Cloud mode; (5) if you chose Cloud, select a destination folder and optionally adjust Advanced settings. If you don't choose a folder, memories are saved to ~/Pictures/SnapchatMemories by default.

Yes. When you restart processing on an existing output folder, DateBack shows a resume modal with three options: Skip Already Processed — fast resume using saved progress (recommended); Verify Files — double-checks files on disk, safer but slower; or Start Fresh — clears the folder and begins again. In Computer mode you can also enable Pause after every batch (500 files) to pause automatically between batches.

DateBack does not have an in-app purchase flow. After you buy a license you receive a license key by email. Open DateBack, enter that key in the activation modal when prompted, and click Activate License. If activation succeeds the app is fully unlocked. If you have trouble, email support@dateback.app.

If you're experiencing an error, first try restarting the app. If the problem persists, export your support logs by going to Help → Export Support Logs in the app's menu. This creates a ZIP file with diagnostic information. Then, email the ZIP file to support@dateback.app along with a description of the issue. This helps us identify and fix the exact cause of your error quickly!

Email support@dateback.app within 30 days of purchase for a full refund — no questions asked. For any other help, we respond within 48 hours.

Double-check that you copied the full key from your purchase email with no extra spaces. If the key looks correct but the app still shows "License key not recognized. Please verify your key or contact support.", email support@dateback.app with your purchase receipt.

DateBack validates your license key over the internet. If you see "Failed to validate license. Please check your internet connection.", make sure you are online and try again. If you see "Too many validation attempts. Please wait 60 seconds and try again.", wait a minute and resubmit.

DateBack checks your ZIP for a file called memories_history.json. If it is missing, your Snapchat export was requested without the right options. Go back to Snapchat's data download page, make sure both "Export your Memories" and "Export JSON Files" are toggled ON, and request a new export.

Cloud Mode only accepts folders inside a supported sync service. If you see "Not a recognized cloud folder. Choose iCloud Drive, Google Drive, OneDrive, Dropbox, or Box.", pick a folder that lives inside one of those five services. Folders set up via symlinks are not allowed.

The retry feature requires a detailed_report.json file created by the previous processing run. If that file is missing, the app will show "No detailed_report.json found. Run full processing first." Complete a full processing run first, then use Retry Corrupted Files from the completion screen.

For security, DateBack only opens folders that were approved during the current session. If you restart the app or change your selected folder, the previous path is no longer active. To open your output folder, re-run processing with the same folder selected, or navigate to it manually in Finder. In Cloud Mode this button opens your cloud destination folder, not the local output folder.